Refunds & Returns
Personalised/Custom items are created just for you. For this reason I cannot accept returns for personalised/custom items due to change of mind. If you have a questions or concerns about your personalised/custom items, please contact me at
Ready Made Items
If you suspect a ready made item is faulty please contact me within 48 hours of Delivery. To be eligible for a Exchange/Refund, your item must be unused and in the same condition that you received it.
I only replace items if they are defective or faulty.
You will be responsible for paying for your own tracked shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the decision of your refund or Exchange.
If you are approved for a refund, then your refund will be processed via original method of payment, within 3-5 Business days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.